What do you charge for delivery?
Standard Royal Mail delivery costs £3.50 and Express Courier delivery costs £6.99.
How long will delivery take?
You can choose to have your order delivered by Standard or Express Delivery.
Standard Delivery is by Royal Mail Packetpost service. Delivery will usually take 2-3 days, however please allow up to 7 working days in case of postal delays. High value or very large/heavy packages may be sent by courier, but there is no additional charge for this service. Please allow additional time for delivery during the busy Christmas period.
Express Delivery is by Parcelforce or DHL courier services. For orders placed before 2pm, delivery will usually be made the next working day, however please allow up to 2 working days (excluding weekends and bank holidays). A signature will be required on delivery.
Please be aware that Standard Delivery does not offer a guaranteed timescale for delivery. All delivery times are estimates. Always use Express Delivery when ordering if you need a signed-for courier delivery service. Express Delivery orders can also be tracked and traced online for your peace of mind.
Once an order has been despatched, delivery is handled by a 3rd party (Royal Mail or Courier). While we will do our best to investigate and resolve any delivery problems, we cannot accept liability for delays caused by external companies beyond our reasonable control, or due to delivery problems caused by an incorrect or incomplete delivery address. Check your Order Confirmation email carefully and inform us immediately if there are any errors or omissions in the delivery details.
Highlands & Islands, Channel Islands and Northern Irleand
In some circumstances, deliveries to Highlands & Islands, Northern Ireland, Channel Islands and other offshore locations may incur a delivery surcharge. The surcharge applies to Express Delivery orders, or for other packages which require courier delivery. Details of any applicable delivery surcharge will be provided during the checkout process. You will be given the option to accept the surcharge, or amend your order as appropriate. Courier deliveries to these locations may take one additional working day.
Is a signature required on delivery?
A signature is usually required so please ensure that there will be someone who can sign for the package at the delivery address.
In the case of deliveries by Royal Mail, if there is no one to take delivery a card will be left giving instructions on how to collect the package from your local sorting office or re-arrange delivery.
For deliveries by courier, if there is no one to take delivery a card will be left giving instructions on how to re-arrange delivery. It is your responsibility to contact the courier in a timely manner.
If a package is returned to us because it has not been collected or the courier has not been contacted we will only refund the amount of the order less all packaging and delivery costs. Packages sent by courier will incur both an outward and return delivery charge. The additional charge for a returned package by courier is £4.00 + VAT.
What happens if something is out of stock?
If any items are out of stock we will contact you by email to let you know which items are no longer available. We do not keep out of stock items on back order - if any items are out of stock they will be cancelled from your order. If you wish to re-order an item when it is back in stock you will need to place a new order.
Where will you ship to?
We currently ONLY DELIVER TO UK ADDRESSES.
How secure is the Strawberry Fool web site?
Our site uses 128 bit Secure Socket Layer (SSL) to ensure that all sensitive information - including name, address and credit card details - is encrypted.
Credit card payments are processed in real time by an approved transaction handler, and we do not retain your card details on our system.
What payment methods do you accept?
We only accept payment by credit or debit card. You can pay using any of the following card types: Visa, Mastercard, Switch, UK Maestro, American Express, Solo, Delta or Visa Electron.
Can my order be gift wrapped?
We do not currently offer a giftwrapping service. We can however include a message for the recipient (see below).
How do I send a gift to someone other than myself?
The Checkout page provides an area where you can insert an alternative name and delivery address. If you wish us to include a message with the order, you can enter the message in the Gift Message area. The message will be included on the despatch note inside the package. No price details are printed on the despatch note.
What if I need to return something?
Our "No Quibble" Guarantee: If for any reason you are unhappy with your purchase, you can return it to us within 30 days for a refund or replacement.
If the product is has been damaged in transit or is faulty, we will refund your reasonable return postage costs; in all other circumstances we will refund the purchase price of the product excluding any shipping or packaging costs - however the product must be returned in perfect, unused and re-saleable condition, with any original packaging intact, otherwise we will not be able to refund you.
Note that we cannot accept the return of any perishable goods, and any product that includes software must be returned with the software unopened.
Full details of our returns procedure are supplied with your order.
Alternatively, Click Here to complete the Returns Authorisation Form.
Are discounts available for volume orders?
Corporate or bulk orders may be eligible for a quantity discount. Please call us on 0870 0660 366 to discuss your requirements.
Can you send me a trade catalogue?
Strawberry Fool is a retailer only. We don't offer any of our products on a wholesale basis.
